When we collect data
Website
When you visit our website data is collected through cookies. Cookies are small parcels of encoded data that are placed on your device and act like membership cards to the website sites you regularly visit. When you visit our website you are recognised and information, such as items left in your basket can be seen by you - improving your experience. For more information about cookies visit https://www.aboutcookies.org/
In addition to the data stored in cookies information is stored when:
-
you sign up for an account
-
sign up for our newsletter
-
place an order
-
leave comments or a review
​
Social Media
Data is collected, in the form of usernames, comments and queries when you communicate with us through Facebook, Instagram or other social media outlets.
Other Forms of Communication
When you contact us by email or phone, records maybe made of conversations and contact details in order to both assist you with your enquiry and improve our services.
What we collect
In addition to the information you provide when signing up for an account, our newsletter, or making an order (including as a guest), we collect:
-
technical information to help us understand where customers are based and which web pages they are visiting. We don’t look at any of this data on a personal level, but at a statistical level to spot trends and see where we need to improve services.
-
information relating to any product or order queries, comments, reviews or feedback.
​
We DO NOT hold any financial information on our servers. All payments are securely processed by our third party finance partners, including Paypal, who are world leading experts in the field of data security.
​
No one connected to Fabric Shed or our payment partners will EVER contact you to ask for payment card details. Should someone try and obtain details on our behalf, please contact us using link at the top of the page.
Why we need your data
-
So we know where to send your order and what to send.
-
To process your payment.
-
So we can contact you about your order.
-
To respond to your queries.
-
To send you newsletters.
-
So that our courier company can update you on your delivery and know where to deliver to.
-
To comply with UK law - For example, so we can pass details of suspected fraud onto the police.
How long is your data held for
We keep details of orders placed for 5 years to comply with legal and contractual obligations. All other data is kept for 5 years or until you ask for the data to be removed.
3rd party access
We share relevant data with Royal Mail, Hermes and other courier companies in order to facilitate the delivery of your order. These companies are not permitted to use your data for any other purpose.
​
When payments are processed we are given a payment reference so that we can track the payment and make any necessary refunds. However card details are not stored with us here at Fabric Shed and cannot be seen. That information is processed by the relevant payment partner and these companies are not permitted to use your data for any other purpose than to process the payment.
​
​
​